Payment is taken immediately when your order is placed.

Yes, we understand how important security is and will always keep your details secure. We only store limited payment card information, which is used to verify payment and for fraud prevention. We only store the last 4 digits of your credit card number and will be used when returning an item in store to verify we are refunding via the original payment card.

We accept payments via PayPal Now.

Depending on the nature of the items ordered, delivery can take 3 - 7 working days.

If the item is visible on the website then the item will be available to order. Our system is designed so that stock levels are accurate, however sometimes errors occur and occasionally products may be out of stock in our warehouse. We will contact you to advise if this occurs and discuss whether you would prefer to proceed with the order, awaiting stock to be available, or cancel your order for a full refund.

Use our contact form to tell us about the product you want to return. Please include order number, reason for return and if a refund or replacement is required. We will email you with instructions for returning the goods to your local collection point at your convenience.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Tracking numbers may take 4 - 5 business days to appear in the courier’s system. Occasionally, the courier may lose an order. If the tracking number still doesn’t work within a few days, contact the carrier.

Unfortunately we are unable to cancel an order once it has been dispatched.